Dominick Napodano III
Senior Network Analyst | EUC · Azure · Identity · Automation
# Profile
Senior infrastructure consultant focused on EUC platforms, Azure, identity, and automation. Built and migrated Citrix, AVD, and Parallels RAS environments while serving as an escalation owner across 15+ client environments.
open_to: senior infrastructure · EUC platforms · Azure · identity/SSO · automation · hard-to-pin-down problems
# What I Fix
- EUC performance issues across Azure Virtual Desktop, Citrix DaaS, Parallels RAS, RDS, FSLogix, profiles, session hosts, and published apps.
- Azure networking and hybrid connectivity issues involving VNets, NSGs, routing, VPNs, Bastion, and secure admin access, both inherited and built from scratch.
- Identity and access problems across Microsoft Entra ID, Enterprise Apps, SSO, Conditional Access, MFA, and hybrid AD environments.
- Directory, endpoint, and productivity platform issues across Active Directory, Group Policy, Microsoft 365, Exchange, RMM/MDM, patching, and device deployment.
- Operational support issues ranging from Tier 1 user-impacting problems, such as quarantined email, to Tier 3 infrastructure escalations across 15+ active client environments.
- Manual administrative workflows that should be scripted, automated, documented, and made repeatable.
# Operating Principles
Resolve the immediate issue, then look for the system that allowed it to repeat.
Script anything predictable, repeated, or easy to get wrong by hand.
Make the platform reliable before adding more complexity.
Reduce risk without making normal work miserable for users or admins.
# Selected Architecture Work
Configured a Parallels RAS environment from scratch and currently maintain a farm of 5 session hosts supporting approximately 90 users.
Built 2 Citrix environments, 2 AVD environments, and 1 Parallels RAS environment, including Citrix to AVD and AVD to Parallels migration paths.
Configured multiple Microsoft Entra Enterprise Apps and SSO integrations, supported Conditional Access and MFA rollouts, and resolved hybrid AD/Entra issues.
Administer Active Directory, Group Policy, Microsoft 365, Intune, SCCM, KACE, RMM/MDM tooling, patching, deployment workflows, and endpoint lifecycle tasks.
Maintain operational visibility and resilience through monitoring, backup validation, endpoint security tooling, vulnerability platforms, and security-focused remediation.
Automate recurring work with PowerShell and Ansible, including server patching and session host preparation for hybrid join, CrowdStrike install, reboot, and user readiness.
# Experience
Senior Network Analyst
ISS Solutions | Dec 2018 - Present
- Lead consultant and escalation point across 15+ active client environments ranging from approximately 50 to over 1,000 users.
- Built and maintained EUC platforms including 2 Citrix environments, 2 AVD environments, and 1 Parallels RAS environment, with the largest EUC footprint supporting approximately 110 end users.
- Automated server patching and session host preparation workflows with Ansible and PowerShell, reducing manual maintenance effort by hours per cycle.
- Improved logon performance and reliability by troubleshooting Group Policy impact, reviewing Event Viewer data, and tightening profile/session host operations.
- Created maintenance schedules, SOPs, and operational procedures across Ninja RMM, Ansible, KACE, and client-specific tooling to reduce downtime and make support repeatable.
# Skills
# Certifications
Microsoft Azure Administrator
Valid through 2027 · verify credential
Microsoft Azure Virtual Desktop Specialty
Valid through 2027 · verify credential
CompTIA CySA+
Valid through 2027 · verify credential
CompTIA Network+
Valid through 2027 · verify credential